Privacy Policy

Privacy Policy for Yacht Dubai Rent

Introduction

Welcome to Yacht Dubai Rent (also known as ‘YDR’ or ‘we’). We are committed to protecting your privacy and ensuring that your personal data is handled with the utmost care. This Privacy Policy explains our practices regarding the collection, handling, and disclosure of information from users accessing our website at https://yacht-dubai-rent.terratrek.net (hereafter referred to as ‘our platform’).

Scope

This policy covers all aspects of our platform, including but not limited to:

  1. Our official website and its subdomains.
  2. Any mobile applications or services provided by YDR.
  3. Online forms, surveys, and registration processes conducted through our platform.
  4. Communications initiated by us, such as emails, texts, calls, or newsletters.

Please note that this policy does not extend to third-party websites or services linked from our platform. These entities have their own privacy policies governing the collection and use of user data, so we encourage you to review these policies before engaging with any external links.

Processing Activities

This Privacy Policy outlines the ways in which YDR processes personal information during your interactions with us:

  1. Account Creation: When you create an account on our platform, we collect your name, email address, and password (hashed for security).
  2. Payment Transactions: We process payment information when you make a booking or purchase through our services. This includes cardholder details, billing addresses, and transaction amounts.
  3. Communication Preferences: You can choose to receive promotional materials, updates, and newsletters from us by providing your contact details.
  4. Location-Based Services: We may access your location data if you opt for location-based services or booking suggestions tailored to your area.
  5. Feedback and Reviews: When you provide feedback or write a review, we collect this information to improve our services and customer experience.
  6. Social Media Interactions: If you interact with us through social media platforms, we may collect relevant data from these channels.

Personal Data Collection and Types of Data Collected

We gather various forms of personal data for different reasons, as follows:

  1. Account Information: This includes your name, user ID, login credentials, and profile details.
  2. Payment Information: Cardholder names, card numbers (partially masked), expiration dates, and security codes are processed for secure transactions.
  3. Financial Data: We may store banking information for recurring payments or to facilitate refunds if necessary.
  4. Purchase History: Details of your bookings, including travel dates, destinations, yacht preferences, and associated costs.
  5. Mobile Device Identifiers: Unique device identifiers (UDIDs) or similar data from mobile devices used to access our apps.
  6. Location Data: Information about your geographic location when you interact with our services or opt-in for location-based features.
  7. Feedback and Comments: Written or verbal input you provide to enhance our products and services.
  8. Social Media Profiles: If you choose to connect your social media accounts, we may access publicly available information from these platforms.
  9. Product Preferences: Your choices regarding yacht amenities, additional services, or any special requests.

Cookies and Data Collection Technologies

YDR employs cookies and similar tracking technologies for the following purposes:

  1. Strictly Necessary Cookies: These ensure basic functions of our website, such as enabling user navigation and access to secure areas.
  2. Preference Cookies: They remember your settings and preferences, like language selection or font size, to enhance user experience.
  3. Analytics Cookies: Used by our analytics providers to collect aggregated data about how visitors interact with our site for performance evaluation and improvement.

Users can manage non-essential cookies through our Cookie Manager, allowing them to customize their tracking preferences.

Data Retention and Deletion

We adhere to data retention policies that are in line with legal requirements and the purposes for which data was collected:

  1. Account Information: Retained while your account is active and for a reasonable period after account deactivation.
  2. Transaction Records: Preserved for financial record-keeping and tax purposes, typically 7 years.
  3. Customer Support Communications: Stored for customer service purposes and may be used to resolve disputes or provide references.
  4. Location Data:Deleted once it is no longer needed for the purpose it was collected, unless required by law.
  5. Feedback and Reviews: Usually retained indefinitely to improve our services.

You have the right to request the deletion of your personal data at any time. Please contact our privacy team to initiate this process.

Your Data Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information:

  1. Access: Request access to the personal data we hold about you.
  2. Rectification: Ask for corrections if your data is inaccurate or incomplete.
  3. Erasure (Right to be Forgotten): Demand the deletion of your data in certain circumstances.
  4. Restriction: Limit our processing of your data under specific conditions.
  5. Data Portability: Receive your personal data in a structured, commonly used format and transfer it to another controller.
  6. Objection: Object to the processing of your data for specific purposes.
  7. Non-Discrimination: Be free from discriminatory treatment based on your exercise of rights related to your data.
  8. Complaints: File a complaint with relevant supervisory authorities if you believe your privacy rights have been infringed.

Changes to Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any significant changes will be notified via our website, and updated policy versions will be made available upon request.

Contact Us

If you have any questions regarding this Privacy Policy, your data protection rights, or if you wish to exercise any of your data-related preferences, please contact us:

  • Email: [email protected]
  • Postal Mail: Yacht Dubai Rent Data Protection Team, [Address], [City, Country]

We appreciate your trust in using our services, and we are committed to protecting the privacy of our users.